- Highly in-demand international speaker who has presented over 2500 programs and worked with over 250 industries
- Best-selling author (four books)
- Business leader who has owned and operated 5 successful companies
- Extensive corporate and entrepreneurial experience
- Has personally interviewed over 10,000 employees, managers and senior executives
Travels from Tampa, Florida
Contact Forte Speakers for fee
Robert Stevenson is one of the most widely sought-after speakers in the world today as well as a best-selling author. Robert has owned five companies and sold internationally in over 20 countries; he is a man who has lived his experiences, not just studied them. More than 2 million people have benefited from over 2,500 powerful and thought-provoking programs he has delivered.
With his extensive corporate and entrepreneurial experience, Robert Stevenson understands what it takes to succeed. He teaches companies how to deal with risk, competition, and the ever-changing business environment. He helps prepare companies for the 21st century. With a powerful blend of experience, research, case studies and competitor perspectives, Robert’s original insights help organizations, business leaders and associates understand how to unleash their future potential.
Energy, power, content, and tangible solutions are all considerations in picking a speaker, but what determines whether a speaker hits a home run with your audience is much more than just those components. A great speaker doesn’t just tell their story, they take the time and make the effort to understand YOUR story and unique needs. What makes Robert Stevenson different from other business speakers … he isn’t locked in to one topic.
Robert leads his clients through a research process intended to identify the most relevant issues affecting their business and then designs a customized program specific to those findings. Once the interviews are done and his research is complete, Robert will be able to weave together a truly relevant, thought-provoking, energetic and humorous keynote that not only provides tangible, useable solutions for your audience, but he also sets the tone for your entire event.
Why are the top companies in the world hiring Robert Stevenson? Throughout the world, technological change and global competition continue on their relentless path of uncertainty and volatility. Companies are demanding specific relevant ideas and solutions that can be applied immediately, so they can increase profitability and productivity; they don’t need hype, they need help. They need someone who can not only inspire, but also deliver tangible solutions that will resonate with employees long after the program ends. These are just a few of the reasons why the top companies have hired Robert Stevenson; they don’t want to just survive in this highly competitive business environment, they want to thrive.
Companies also don’t want some canned speech that doesn’t specifically address their needs. That is another reason why they bring in Mr. Stevenson. All of his presentations include his own personal research and customized insight for each audience. He combines this information with powerful stories that he has experienced from over 30 years of running his own companies along with the knowledge he has gained from interviewing over 10,000 employees, managers and senior executives in more than 250 industries.
If You Don’t Like Change – You are Going to Hate Extinction
“When you’re finished changing, you’re finished.” (Benjamin Franklin)
Change is a constant. You can either choose to embrace it or watch as your business disintegrates right before your eyes. Everyone is standing on shaky ground. Today’s King of the Mountain could be tomorrow’s case study on failure. Kmart, IBM, and American Express have all found out the power of change, from a position of power to a fight for survival. Radio Shack, Kodak, Circuit City, and Blockbuster, all went bankrupt and ultimate reason for their demise was change.
When a company increases the value offered to a customer by improving the product, enhancing service, offering better technology or increasing efficiencies, the competition must follow.
► Change is an inevitable part of life
► Before asking others to change, change yourself first
► By embracing the concept of change, one embraces the future
Participants will be able to:
► See change as an inevitable opportunity
► Examine personal beliefs about change
► Develop a positive attitude toward living in a constantly changing environment
► Understand that the idea receiving the most resistance is probably the best idea
► Capitalize on thinking ‘outside the box’
► Deal with the ever-changing needs of the customer
► Teach the process of stimulating ideas
► Realize that change is never final nor always right
► Recognize the value and importance of change
How the Best Get Better
“In life as in nature, today’s peak will be tomorrow’s foothill.” Anon.
This double-edged sword presentation cuts to the core of performance, both business and personal performance. Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people.
To keep elements for success effective, to facilitate individuals performing at their Optimum Level, it sometimes takes a catalyst of rare ingredients to first ignite the fire and then keep it blazing. This Peak Performance program was designed to be the catalyst to get things moving, and also teach techniques to keep it going.
► Peak performance is a way of work, not a mad dash to a single goal.
► Both innovation and motivation must be present to excel.
► Doing it the way you have always done it will not get you what you have always
gotten. In today’s highly competitive, ever-changing business environment,
you can never become what you need to be by remaining what you are.
Participants will be able to:
► Renew past convictions
► Deal with handling and accepting change
► Identify optimum effort necessary to keep growing professionally and as a company
► Delve into revamping, removing, and limiting personal paradigms
► Utilize multiple ways to deal with stress
► Explain the most common trait of all successes
Raise Your Line
This program is a roadmap to business success. It is the perfect combination of proven business tactics solidly grounded in years of research. Mr. Stevenson is an expert at building a high-performance business culture and this program, based on his new book, bearing the same title, contains winning strategies, techniques, methods, thoughts, principles and key habits for success that will empower anyone towards a better future. Raise Your Line offers guidelines and practical to-do’s to help any company or person succeed in business. In this program, Mr. Stevenson walks attendees step-by-step, through how to improve their business performance, leadership skills, and reach their career goals.
This program is based on twenty-five years of research from over 10,000 interviews Mr. Stevenson has personally conducted with employees, managers and senior executives in over 250 industries. Not only does Mr. Stevenson identify and explain the things attendees should work on improving, he then tells them how. Raise Your Line will help anyone become more focused in everything they do; it is an action-oriented program with specific steps to take that are relevant to high performing winners.
Participants will be able to:
► Shorten their learning curve and advance both personally and professionally by applying
these proven practices
► Apply the extensive leadership lessons into simple and actionable steps
► Raise their level of success
► Increase profitability, communication, cooperation and improve customer service
► Show you how to differentiate themselves and company from their competition
► Understand the importance that customer service brings to the success of any company
When A Powerful Corporate Culture Fuels Critical Core Competencies
Throughout the world, technological change and global competition continue on their relentless and disruptive path of uncertainty and volatility. Compounded by the current economic external threats, it is no surprise that many companies today are facing critical decisions on how to survive. Mr. Stevenson has designed this program to help companies, organizations and associations not only survive … but thrive in these types of conditions.
“Corporate Culture” is the fundamental character or spirit of an organization that influences the loyalty and general behavior of its employees. When you learn how to combine The Right Corporate Culture with The Right Core Competencies, your organization will begin to thrive.
Having employees fixing problems after-the-fact costs more and results in upset customers. Identifying potential opportunities for the organization creates the possibility for higher profits. Mr. Stevenson’s program will help to show you how to get all your employees to think like an owner, proactively recognizing problems and opportunities.
Participants will be able to:
►Identify core competencies for success
►Recognize the true values and beliefs of your organization
►Learn how to establish and maintain the Right Corporate Culture
►Eliminate hindering, unnecessary, and delaying policies and procedures
►Appreciate the foundation of an enterprise is based on those you serve
►Stimulate the sharing of more ideas, suggestions, and recommendations
►Understand how to create an environment that will encourage innovations
►See that the full measure of management is based on achievements not just setting goals
►Realize the importance of people being able to challenge the “Norm” without fear of reprisal
►Multiply the performance of the organization by putting to use the full talents of all employees
►Create a Culture of Responsibility where all employees take accountability for their tasks & duties
The Leadership Formula
“The energy in a business radiates from its leaders and affects every aspect of the organization.”
The Leadership program focus is on practical, insightful and useful skills that help to make relationships work and companies prosper. Designed with the goal of helping companies thrive in today’s marketplace, Mr. Stevenson identifies how to start, maintain, and deepen working relationships. This program starts with the nine elements of the Leadership Formula then delves even deeper into the philosophy of relationships. Mr. Stevenson addresses courage and challenge, confidence and commitment, compassion and communication, change, cooperation, and control.
Participants will be able to:
► Open two-way channels of communication
► Establish rapport
► Develop respect
► Recognize effort
► Provide effective encouragement
► Deal with differing viewpoints
► Improve listening skills
► Encourage and solicit suggestions
► Master the skills to gain willing cooperation
You’ve Got to Make Them Say Wow!
“There is only one boss, the customer, and they can fire everybody in the company …from the Chairman on down … simply by spending their money somewhere else.” (Sam Walton)
This program deals with dispelling the theory that the customer is always right. Whether it was selling a Dixie cup of lemon-aid on the sidewalk or closing a mult-imillion-dollar deal, anyone who has ever dealt with a customer knows the customer is not always right. Many times the customer is wrong, very wrong; however they are still the customer.
This Customer Service program addresses how to keep customers spending their money at your organization without giving away the farm. By exploring not only in the initial sell, but also addressing how to improve repeat and referral business, this program will provide concrete examples of ways to improve your selling techniques. The program has been designed as an educational, interactive seminar for anyone who has customer contact, from Executives, Managers, and Supervisors to Hourly Personnel.
► Anyone who has customer contact is a sales person
► One dissatisfied customer can destroy months-worth of positive work
► Never underestimate the power of word-of-mouth
► The customer is right only if it is right for the business
Participants will be able to:
► Identify the definition of Excellent Customer Service for your industry
► Understand the power of customer perception
► Consider alternative methods for improving customer satisfaction
► Recognize problem areas
► Accept and assign responsibility
► Empower your front line service people
► Address the needs and wants of your customers
► Prioritize activities to more effectively address those customer needs and wants
► Respond appropriately to customer complaints after reviewing customer feedback
► Allocate customer service resources more profitably
►Establish, implement and review Service Standards for better customer service
► Analyze strategies for Optimum Customer Service – Building the culture from within
The Answers to Successful Selling Are All Four-Letter Words
The art, discipline, techniques of selling have traveled many different paths over the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again. This program doesn’t mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics. The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.
► Selling is both an art and a science
► A good salesperson truly cares about their customer
► Successful sales arise from the feeling of responsibility to help the customer
Participants will be able to:
► Appreciate the power of being fully prepared
► Learn how to handle and overcome objections
► Ask better questions
► Listen what the customer is really saying
► Realize the importance or getting detailed information
► Close the sale
► Appreciate the importance of following up after the sale
► Understand and use the following successfully …
► SHOW the customer … DON’T TELL THEM
► FEEL what the customer FEELS
► LOOK to see how and if you can HELP
► HEAR what the customer HEARS
► MAKE CALL after CALL after CALL – the power of prospecting
► LEAD the customer
► SEEK to FIND out their situation
► WORK HARD
► LOVE what you are doing
► Get the customer to TALK
► GIVE MORE … TAKE LESS
► CARE MORE
Customers do not always buy on price. They default to price in the absence of value and/or quality service.
OTHER OFTEN REQUESTED TOPICS (details provided upon request):
BUSINESS DISRUPTION – How to Avoid Business Disruptors
GROWTH – Sustainable Growth
SUCCESS – Essential Habits of Success
INNOVATION – The Relentless Pursuit of Excellence
TEAM BUILDING – I’ve Got Your Back
COMMUNICATION – The Single Most Important Skill Determining Your Success in Life
STRATEGIC PLANNING – Riding a New Wave to Success
FedEx – “Robert Stevenson’s presentation was absolutely amazing and nothing short of inspiring. We have had many speakers, but never any like Robert … they loved him and want more!”
American Express – “You hit home on all fronts – service, stress, team building, dealing with change, communication and leadership. I thank you for a truly inspiring and rewarding experience. The best part of all, you made me a hero.”
National Association of Collegiate Directors of Athletics – “I cannot thank you enough for your fantastic presentation. The feedback we have received was that it was the best speech we have ever had in the history of the convention.”
Bridgestone Tires – “I appreciate all the research you did preparing for your program. Your message was so spot on … it was as if you worked for Bridgestone.”
Kentucky Fried Chicken – “Your program was a tremendous success. The one thing they were talking about at the entire conference was, YOU! You did your homework, you knew our business and everyone loved you!”
Honeywell – “This is the third time you have addressed our organization and your presentation was awesome, again.”
TechData – Canada – “Your presentation was tailored to our audience in a way that I’ve never seen in a presentation before. One of the best presentations and one of the best speakers I’ve ever seen. You were awesome.”
Prudential Life Insurance – “You captured the audience’s attention immediately. The standing ovation and audience engagement were a testament to your lasting impression.”
Travel Industry Association of America – “Our delegates have not stopped raving about your presentation! Never in my memory has a speaker received a standing ovation at an ESTO conference.”
South Carolina Department of Education – Education & Business Summit – “In speaking to over 2,000 high school educators, college professors and our career business development partners, Robert was GREAT!!! His program absolutely could not have been any better. Out of a rating of 1-5, 5 being the highest rating, he received a 5 +++.”
Stiles Machinery – “We are very pleased with the input from the evaluations and the high ratings which you and other presenters (15 speakers) received. You should know that your two presentations rated the highest of the conference. “
Maricopa Integrated Health System – “The feedback was overwhelmingly FANTASTIC! Everyone really enjoyed your presentation. They especially appreciated your energy and enthusiasm as well as your suggestions for things they felt they could implement immediately. Many noted that this was the BEST retreat yet.”